You accept that you have read and fully understand the privacy policy of the website, further you agree that the terms and conditions of the policy are acceptable to you.
Newsletters and Communication
You agree to receive communication and newsletters via SMS and emails from Life link associates. To unsubscribe kindly follow the procedure set forth in the Website.
General Provisions
- Notice: All notices from the Company will be served either by general notification on the website or via an email to the designated account.
- Assignment: Rights of the Company, under the terms of use, are freely transferable to any third party without the requirement to ask for your consent.
- Severability: Provision of the terms, or any portion because of that, found unenforceable by a competent jurisdiction, shall not affect other portion of the terms.
- Waiver: Failure to enforce or exercise any provision of the terms by the Company, shall not constitute a waiver of such provision.
- Feedback and Information: The Company is free to use the feedback provided by you to the website.
- You warrant that:
- Your feedback does not contain any confidential information of you. Life link associates is not committed under any liabilities of confidentiality.
- Under any circumstances, you are not entitled to any compensation for the feedback.
- Fidelity not guaranteed: Life link associates hereby disclaims the guarantee of exactness of the appearance or finish of the final product.
In case you receive any damaged product, a photographic evidence must be forwarded at Customer Support within 24 hours of receiving the product. The evidence will be reviewed by our representatives, and a valid damage will be confirmed for a replacement via an email. In case of damaged replacement, the order will be cancelled and we will refund the whole amount. Further, you agree that Life link associates have the final rights to decide whether a product is significantly damaged or not.
In case of orders pertaining to a standard design as listed on Life Link Associates website, with no customization requested, the product(s) listed in the order will enter production irrespective of whether an ODF was sent to the customer or not. Approval for a product will only be asked in case of non-standard customization as requested by the customer.
How do I track my order?
The ideal way to track your order is to sign-up at lifelinkassociates.com and then visit the order tracking page. Or, as a guest, you can visit the Track Order page at https://www.lifelinkassociates.com/track-order-by-email and enter your Order ID and your Email address or phone number linked with the order. Here, you can check the details pertaining to your order, such as Order confirmation, Manufacturing progress, Quality check and dispatch details. We always try our best to deliver the product within the specified or communicated time limit. We also proactively get in touch with the customer, either through electronic means or through calls, to notify them about the status of their product and where it is in transit. If, in a rare case, you haven’t received communication of any form from us after 10 days of placing an order, feel free to give us a call at our customer care number or drop an email at Customer Support.
What is the estimated time for a delivery?
Team Life link associates is dedicated to dispatching your products within 5 to 7 week of the timeline; however, in case of exceptional situations like transport strike, riots, natural calamities (like rains, flood, earthquakes, etc.), it might happen that the Est delivery time may exceed than the promised timeline. In such situations; you will be given updates about your products, and Life link associates will be responsible to keep your products on priority and deliver at earliest as possible. We humbly request your cooperation in above exceptional situations, as your support is essential to ensure that we continue to keep serving you with high quality furniture.
As the custom products are manufactured from scratch on order, so sometimes it can get extended.
This delivery time is not applicable for some specific pin codes.
Are there any delivery or installation charges, or any hidden fees? No, but the free delivery is only applicable for the very first attempt on a visit to your ship-to address. In case of a missed delivery, (from a customer) an extra visiting charge would be applicable for later installation.
Also, we shall not be responsible for providing installation of wall mount TV unit, study table, wall shelf etc. upto the value of 10,000. In case customer want to avail this service an additional charge of 500 would be applicable at the time of placing the order.
Wooden Swings are not eligible for installation service in any condition.
What should I check when the product is delivered to me?
When the product has been delivered to your doorstep, please ensure the following:
Please check all the external surfaces of your product for any forms of breakages, cracks, chip-offs, unfinished patches or insect infestations.
In case there is some dust deposit, or the product lacks shine, our delivery team will be able to fix this on-the-spot by applying a coat of wood polish or by rubbing the surface in question with a cloth. Please know that this is an accepted industry-standard way of cleaning the surface or polishing it. If there is a scratch or a crack on the product, raise this issue with the delivery personnel as well as our customer support team. Our carpenter will resolve the issue on the spot, or we will arrange a visit to rectify the issue. If the carpenter fails to resolve the issue, we shall remanufacture the product/part of the product.
For all products that inform any form of assembly, please ensure that the delivery team assembles the product, so that you have the peace of mind that everything fits well and is accounted for. For all products that require wall mounting/installation, kindly decide, prior to the delivery of the product, on the exact location in your house where you would want the product to be placed. Instruct the delivery team of the same. Please make sure that you have all the necessary approvals for drilling, etc., that may be required for mounting the products on your walls.
For all products that are kept on the floor, such as tables and chairs, ensure that the product stands stable and straight. If there happens to be an uneven leg (having less than 5mm of difference), our team will install bushes at the foot of the leg so that the product remains balanced. If the difference of the uneven leg is more than 5mm, we will take the item back and provide a replacement or a repair, based on the extent of the change required.
For all forms of seating products, such as sofas, kindly sit on the product to ensure that the whole structure is stable with your weight on it. Also check the fabrics for any deformities or defects. We make sure that the insides of storage products, such as drawers, are well-finished so as to not have any splinters or loose pieces that might hurt your arms. However, the extent of polish in these internal areas may not match with the extent of polish on the external areas.
Wood, especially hardwoods, have natural physical aspects, such as differing grain patterns and minimal stain differences. No knots will be present in your product, as these result in structural weakness, and are rejected at the quality control stage. Differing grain patterns and stain differences are generally acceptable on hardwood products.
During the summer months, hardwood products may expand slightly, which might result in some drawers to get stuck. This is completely normal, and you need not worry about it. Minimize the exposure of the product to heat, and when Summer passes, it will return back to the previous form. Once the product has been delivered to you, and after your inspections, our delivery team has left your premises, Life link associates won’t be liable to any damage that occurs due to mishandling or rough usage. Any self-mishandled or damage issues reported after successful delivery and installation of the product, will not be considered as company’s responsibility. On such circumstances the customer is 100% accountable for these self-damages caused to the product and shall not receive any replacement or refund from the company. As well any damage on inspection if found due to rigid use or mis-handling will overpass the criteria of refund/replacement or compensations.
Will the product be exactly as shown on the Website?
Life link associates tries its best to deliver Products and Services exactly the way they are described on the Website. However, the nature and tendency of natural material-based products is that each piece of furniture is unique in its own way. Life link associates hereby disclaims any guarantees of exactness of the finish or appearance of the final Products or Services ordered by the User over and above generally acceptable standards on the same. The quality of the Products, Services, information, or other material purchased or obtained by you through the Website may not meet your expectations.
What if I receive a damaged product or there is a manufacturing defect?
We practice highly specialized and strict quality control measures to ensure that the product is up to our standards even at the time of delivery. In case you do happen to receive a product that has been damaged during transportation, or there is some manufacturing defect, such as, balancing, levelling, finish, paint, fabric, etc., please raise this issue to the delivery personnel at the time of delivery and also contact Customer Support with providing photographic evidence of the said issue. Our team will assess the issue and get back to you within 1-2 business days. Depending on the degree of the damage in question, we shall provide you the solution. For issues concerning manufacturing defects, a solution will be provided.
Life link associates shall have the sole right to determine whether the product is defective or not. (also mention specification)
When will I get a refund, if eligible?
If you are eligible for any refund, the same shall be given to you as per the following guidelines:
- All refunds process initiation shall be subject to pick up of all cancelled items from Your/customer's premises.
- Post receiving the products back to the warehouse, a refund shall be initiated within 2-3 business days.
- Refund will be initiated via NEFT, cash or by the way payment was originally made.
- Depending on the orders, the processing charges might be deducted.
- Newsletter and Communications
You hereby expressly agree to receive communications and newsletters from Life link associates by SMS and e-mails. You can unsubscribe / opt-out from receiving communications and newsletters from Life link associates at any time by following the procedure set forth in the newsletters
Security & Privacy
The Life link associates Approach to Security
Life link associates is a PCI compliant company and uses highest security standards to ensure its customers about secure online transactions. Being the data controller Life link associates is responsible to secure your data and committed to practice advanced firewall technology for the order process.
Respecting Your Privacy
Life link associates is committed to respect your privacy. Therefore we set the highest ethical standards to protect your sensitive information. This privacy policy describes the type of information we collect, why we will collect it and with whom we will share it.
We value the trust you have paced in us, please read the document regarding our privacy policy. If you have any queries about our privacy policy, please contact our Customer Support.
Type of information we collect
- We may collect your contact details, such as your name, email address, phone number, postal address and delivery address (if different).
- We may require your banking details such as credit card number, card holder name, expiration date and CVV or other details necessary for Internet banking.
- In order to improve the shopping experience, we may seek order details of your previous purchases, including transactions and pricing details.
- We may also collect your demographic information (gender, age, income) to conduct optional online surveys to asses our services.
- We will collect your session and log in information, which include your IP address, operating system, browser type, browser language, date and time of request.
- We will also collect sign in information for third party accounts shared on our website such as, Facebook, Twitter, Pinterest etc.
- We shall ask for email communication by any user, for product inquiry, order and transaction details, for any complaints and disputes etc.
How we use or share it?
We conduct the business in an ethical manner, hence we collect the personal information of our users or customer only to cater best products and services at lifelinkassociates.com. We do not sell, trade, share or transfer your information to any third parties.
Our affiliates and partners that are involved in buying and delivering process, shall use your information. In case of a merger or acquisitions, other business entities may use your information. An aggregated form of information may be used to understand the consumer behavior so that we can improve the shopping experience. Our business and marketing activities may also use the demographical profiles of our users.
To tell you about deals, offers, new launches, shipment status, informational and promotional content, we will use your contact information. There is an opt-out alternative for such services.
Our cookie policy is used to customize your experience, we may use the information stored in your browser to let you see the recently viewed items, your wish list, cart features etc.
To understand the consumer behavior, buying preferences and to analyze how user interaction is being forwarded, we will use traffic flow and session login information.
User engagement and time spent by each user on our site accessed with the help your IP address and traffic source information. We may use it to measure the performance.
User information may be required in case of legal disputes, regulatory or statutory requirements, troubleshoot problems, collect fees owed, detect or protect against errors, prevent abuse of our services, prevent violation of rights of third parties, enforce our terms and conditions.
Cookie Policy
For enhanced shopping experience, Life link associates uses cookies to store your browsing information. Cookies do not save your PII (personally identifiable information), though you can change the cookie settings as per your preferences. By using the website, we believe that you consent with the cookie policy.
User Consent
When you access the website or fill in your details to buy the products or services offered at website, Life link associates will accept it as your consent with the privacy policy. For user who are not comfortable with the clause and conditions to share their personally identifiable information, it is requested to abort the use of the website. We also provide an opt-out option to our registered users to unsubscribe all the non-essential mails and communication from us and our partners.
More Information
In case you have any question regarding our privacy practices, feel free to contact our Customer Support
Note: The privacy policy of lifelinkassociates.com may subject to change at anytime to include or exclude clauses, thus users are requested to visit this page in a timely manner to stay aware with the changes. The above privacy policy does not apply to our affiliates, partners and any third party associated with us, for further interaction kindly review the privacy statement of the respective.