How do I Cancel an item purchased on Life link associates?

• Cancellation in Case of Damage: In case if you received a damaged or defective product, bring it in the notice of delivery personnel immediately at the time of delivery and report a complaint at customer care at care@lifelinkassociates.com.
• Damage & defect will be assessed in 72 hours’, and a solution will be provided. If in the opinion of Life link associates, the product is broken, it may be returned/replaced, or any other corrective measure may be taken, as deemed appropriate by Life link associates, to address the issue.
• Cancellation in case of wrong product: If the product does not comply with the specifications as per your original order, raise the issue immediately & report it to support.
• For more details, please get in touch with us on our customer care number or write to us at care@lifelinkassociates.com
• Products purchased on discount or during sale can not be cancelled.

Return & Refund:

If you are eligible for any refund, the same shall be given to you as per the following guidelines:

• All refunds process initiation shall be subject to pick up of all cancelled items from your/customer's premises.
• Post receiving the products back to the warehouse, a refund shall be initiated within 2-3 days.
• Refund will be initiated via NEFT, cash or by the way payment was originally made.
• Depending on the orders, the processing charges might be deducted.

Warranties:

The product comes with a 1-year warranty which covers manufacturing defects, inherent termite and borer issues.

This limited warranty does not apply to:

• Small cuts, scratches or damage during the cleaning process
• Damaged caused by the incorrect installation of a product
• Cracks during the random displacement
• Product kept in contact to direct sunlight and water, resulting in decaying of wood With time solid woods are encountered by minor cracks, called as checks, which are not included in faults and warranty as these checks do not hamper the life of a product.
• As per the industry standards, unevenness up to 5 mm can happen because of the difference in surfaces and floor levels. In that case, there is not a warranty.
• There is no warranty on upholstery/ coverings/ cushion covers.

Payment Policy

While using any of the payment method(s) described on the website for any of your purchases, Life link associates will neither be responsible nor assume any liability, whatsoever, in respect of any loss or damage arising directly or indirectly to You due to the following reasons:

• Lack of authorizations for any transaction(s)
• Exceeding the pre-set limit mutually agreed upon between You and “Bank(s)”
• Any payment issues arising out of the transaction
• Decline of transaction for any other reason(s)

Which forms of payment are acceptable?
Life link associates entertains all forms of electronic payment means and services, such as Credit/Debit cards, EMIs, and third-party payment services, etc.

All payments made against the purchases/services by You on the Website shall compulsorily be in the Indian National Rupees acceptable in the Republic of India. The Website will not facilitate transaction(s) in any other forms of currency for any form of purchases made on the Website

You understand, accept and agree that Life link associates’s Payment Facility is neither a banking nor financial service, but is merely a facilitator providing an electronic and automated online payment facility using the existing authorized banking infrastructure and Electronic Card payment gateway networks. Through these facilities, Life link associates is neither acting as a trustee nor acting in a fiduciary capacity with respect to the Transactions or the Transaction Price.

As a Customer, you understand that, upon initiating a Transaction, You are entering into a legally binding and enforceable contract with Life link associates or its affiliated vendors to purchase the product(s) or service(s) from Life link associates using our Payment Facility, and You shall pay the Transaction Price through Your Issuing Bank to Life link associates through the Payment Facility.

Is there any form of additional or hidden fee?

No, there is no hidden fee on purchases made by you at Life link associates. We also don’t charge any Shipping or Handling fee (In case if applicable we will charge). However, on all discount coupons, a processing fee of 2.5% is applicable on the total price of your purchase. This fee includes government taxes which are applicable on the coupon discount, and are paid by us.

How are my electronic payments processed?

All valid Credit/Debit Cash cards and other payment instruments are processed using a Credit Card payment gateway or appropriate payment system infrastructure, and the same will also be governed by the terms and conditions agreed to between the Buyer and the respective Issuing Bank and payment instrument issuing company. Life link associates does not, in any way, store the information of your Credit/Debit cards.

All online Bank Transfers from Valid Bank Accounts are processed using the gateway provided by the respective Issuing Bank which supports Payment Facility to provide these services to the Users. All such Online Bank Transfers on Payment Facility are also governed by the terms and conditions agreed to between Buyer and the respective Issuing Bank.